FAQS

Are your eyelashes cruelty free?

Yes. Our lashes are made of Mink fur. We are always cruelty-free and hypo-allergenic. All Venture Lashes are sterilized and sanitized before hand use for safe.

How many times can I wear a pair of lashes?

Venture Lashes are 100% handcrafted lashes that are design to be worn 25x or more if well maintained.

I need to cancel, change, or modify my order! May I?

There is a very small time frame where we are able to change or modify an order. Once orders are placed, we cannot cancel them. Please be 100% sure of your purchase before submitting order.

Can I return my order?

No, due to sanitary purposes, we dot accept returns, exchanges, store credits, or refunds. Exchanges are only offer if we have sent the wrong style or if you have received a defective product. All of are orders are inspected prior to shipment.

Preorder Information

All preorders have an assigned preorder date. They are located on your order confirmation email beside the product name. For example Majestic for Feb 24th.

Please note that when an item is described as a preorder, it means that your entire oder will be shipped the date the item arrives to our warehouse. If you order other items along with the preorder item, they will also be delayed. If you wish to receive the items that are currently available first, separate orders need to be placed.

I placed an order and forgot to use a discount code. Can I add it?

Unfortunately, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

My tracking says delivered, but I haven't received my package and I don't see it, what do I do?

Often times, USPS marks a package as delivered but ends up delivering next business day. We recommend waiting it out one business day to see if your package ends up arriving. If not, Venture Lashes is not responsible for lost/stolen packages and you will need to contact USPS. 

Do you ship internationally? How long will it take?

Yes, we ship internationally. International orders may take 7-21 days to be delivered.

I am an international customer, do I have to pay for customs and taxes?

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Venture Lashes. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

I typed in the wrong address, can you change it?

If your package has already been sent out, you will need to contact USPS to see if you are able to correct the address. Venture Lashes and USPS are not responsible for incorrect addresses inputted by the customers. If your package ends up getting sent back to us, you will need to cover the additional shipping fee for us to send it back out again. 

What if my package is lost, stolen, or damaged?

We are not responsible for lost, stolen, or damaged packages.

I live in a high crime theft area, I'm scared I won't receive my package!

If you live in a high crime theft area please make sure to request a "Signature required" delivery through notes or email where it will only be released to you if you sign for it (post office will hold it for you if you are unavailable).

Does Venture Lashes do wholesale?

No, we do not offer wholesale at the moment.

Do you guys offer an affiliate program?

Not at the moment, we are currently working on developing our own program.

Do you guys have any PR openings?

Not at this moment. We are adding our PR girls little by little and they are some girls that are still waiting. Once we finish our list, we will make a public announcement so everyone has a chance to enter. We want to be fair to everyone.

Thank you everyone for supporting Venture Lashes! If you have any other question that may not be listed on our FAQS page, feel free to contact us!